{"id":43,"date":"2024-11-12T15:32:23","date_gmt":"2024-11-12T07:32:23","guid":{"rendered":"https:\/\/www.silkdivas.com\/blog\/?page_id=43"},"modified":"2025-04-28T11:19:52","modified_gmt":"2025-04-28T03:19:52","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/www.silkdivas.com\/blog\/index.php\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Shipping, Exchange &amp; Cancelation<\/h2>\n\n\n\n<p>It normally takes us 3-5 days to make or process your order.&nbsp;All of our products are made and shipped from China&nbsp;through DHL Express, which takes 15-25 days.<\/p>\n\n\n\n<p>Estimated shipping time once package is shipped:&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Region<\/strong><\/td><td><strong>DHL Express<\/strong><\/td><td><strong>Price<\/strong><\/td><\/tr><tr><td>Asia<\/td><td>3-5 days<\/td><td>25 USD<\/td><\/tr><tr><td>North&nbsp;America<\/td><td>3-5 days<\/td><td>32 USD<\/td><\/tr><tr><td>Middle&nbsp;&amp; South America<\/td><td>3-7 days<\/td><td>39&nbsp;USD<\/td><\/tr><tr><td>Europe&nbsp;<\/td><td>3-7 days<\/td><td>39&nbsp;USD<\/td><\/tr><tr><td>Australia<\/td><td>3-7 days<\/td><td>39&nbsp;USD<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>&nbsp;<strong><em>International Taxed and Duties:<\/em><\/strong>&nbsp;<\/p>\n\n\n\n<p><em>Please note that we have no control over how long customs department holds up your package, nor the fees that may be charged upon arrival of your order.&nbsp;Customers will be responsible for all custom or hidden&nbsp;fees that are applied to the package by the destination country.&nbsp;<\/em><\/p>\n\n\n\n<p><strong><em>20 Days Exchange Policy &#8211;&nbsp;We Only Accept Exchanges<\/em><\/strong><\/p>\n\n\n\n<p><strong><em>All shipping cost(s) and handling fees are non-refundable.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>We are sorry to hear the product(s)&nbsp;didn\u2019t fit. We are happy to exchange for you.&nbsp;Please ship it back to our return address in the US for a refund, and place a new order as an exchange.&nbsp;<\/p>\n\n\n\n<p>Please contact us for the return address.&nbsp;<\/p>\n\n\n\n<p>Please send the item back with the original purchase receipt for exchange, and make sure&nbsp;that the tag is attached&nbsp;with the receipt.&nbsp;A missing receipt might delay the process of refund,&nbsp;<strong>exchange&nbsp;without tags will not be accepted.<\/strong>&nbsp;<\/p>\n\n\n\n<p>Once the product is received, the cost of the product will be refunded to the original form of payment within 3 to 5 business days.&nbsp;<strong>All shipping cost(s) and handling fees are non-refundable.<\/strong><\/p>\n\n\n\n<p><strong><em>Sale items cannot be refunded.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>Silkdivas&nbsp;reserve the right to limit or deny returns or exchanges.<\/p>\n\n\n\n<p><strong><em>Cancelation<\/em><\/strong><\/p>\n\n\n\n<p>If order is canceled due to unavailability, you will be 100% refunded. If customers requested a cancellation after the order was placed,&nbsp;<strong>5% credit cancellation fee<\/strong>&nbsp;will be charged.<\/p>\n\n\n\n<p>* Fees that&nbsp;we have to pay to the credit card companies of all orders.&nbsp;<\/p>\n\n\n\n<p><strong><em>Lost Packages<\/em><\/strong><\/p>\n\n\n\n<p>All packages are insured by DHL, if the package is lost, you will be refunded 100%.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping, Exchange &amp; Cancelation It normally takes us 3-5 days to make or process your order.&nbsp;All of our products are made and shipped from China&nbsp;through DHL Express, which takes 15-25 days. Estimated shipping time once package is shipped:&nbsp;&nbsp; Region DHL Express Price Asia 3-5 days 25 USD North&nbsp;America 3-5 days [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping Policy - Silk Divas<\/title>\n<meta name=\"description\" content=\"We safeguard your express deliveries. To ensure that your goods arrive smoothly, we have formulated a detailed Shipping Policy. 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